Shipping Policy

Processing and delivery times

Worldwide orders may take 7–15 business days to process, excluding weekends and holidays. Once your order ships, we’ll email you tracking information so you can follow its progress.

Delivery dates are estimates. Flight schedules, customs clearance, weather, and other circumstances beyond our control may affect arrival times. For the latest update, please use the tracking link in your shipping confirmation email.

If we cannot ship within the stated timeframe, we’ll contact you with an updated estimate and available options.

Shipping address

Please provide a complete and accurate address at checkout. Before placing your order, check the street number, any building or apartment number, postal code, and any details your local carrier needs to deliver your package.

If you notice an error after ordering, contact us as soon as possible at hello@zerionx.com. We’ll try to update the address if the order has not yet been packed or shipped.

Incorrect addresses and failed deliveries

An incomplete or incorrect address may result in a lost, delayed, or misdelivered package. A delivery may also fail if the parcel is refused or cannot be accepted at the address provided.

If a package is returned to the carrier or sender, contact us so we can review the available options. Reshipping or redelivery, when available, may involve an additional shipping charge. Refunds for returned packages are handled under our Returns & Refunds Policy and applicable law.

Orders shipped to Israel

Due to local delivery restrictions, home delivery may not be available for some orders shipped to Israel. In these cases, the carrier may deliver the package to a designated pickup point instead.

If this applies to your order, please follow the carrier’s tracking updates and collect the package within the stated pickup period to avoid a return or further delay.

Out-of-stock items

If an item becomes unavailable after you order, we’ll notify you by email. If we do not expect to restock it, we’ll cancel that item and refund any payment already collected for it, including applicable taxes and shipping charges.

For questions about your shipment, contact us at hello@zerionx.com.