At Zerionx, we want your shopping experience to be clear and straightforward. Please review the following Refund & Returns Policy before placing your order.

By placing an order through zerionx.com, you acknowledge that you have read and accepted the terms outlined below.

1. ORDER CANCELLATIONS

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Once your order has entered the packaging, fulfillment, or shipping process, we may no longer be able to modify or cancel it.

For assistance, contact us at:

Email: support@zerionx.com

2. RETURNS

We offer a 30-day return period, meaning you may request a return within 30 days after receiving your order.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unused and unworn
• Returned with any original tags, where applicable
• In its original packaging
• Accompanied by your receipt or other proof of purchase

To request a return, please contact:

support@zerionx.com

If your return request is accepted, we will provide instructions explaining how and where to return your item. Where applicable, additional return shipping information will also be provided.

Please do not return products without contacting us first. Unauthorized returns may not be accepted.

Important Return Address Notice

The return address may be different from the address shown on your original shipping label or package.

Please contact our customer support team and obtain the correct return instructions before sending your item.

Products returned to an unauthorized or incorrect address may not be eligible for processing.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery so we can review the issue.

To help us evaluate your request, you may be asked to provide:

• Your order information
• A description of the issue
• Clear photos or other reasonable evidence showing the problem

Claims submitted more than 3 days after delivery, or without sufficient information to evaluate the issue, may not qualify under this provision.

Claims made after 30 days from receipt, or involving products that have been used for an extended period, may not be eligible for return or replacement under this policy.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Perishable goods
• Custom or personalized products
• Personal care or beauty products where return restrictions apply
• Hazardous materials
• Flammable liquids or gases
• Other products that cannot reasonably be returned for health, safety, hygiene, or regulatory reasons

Please contact us before purchasing if you have questions regarding the return eligibility of a specific product.

Unless otherwise required by applicable law, sale items and gift cards may not be eligible for return.

5. EXCHANGES

If you would like a different product, color, size, or variation, the simplest process is generally to return the eligible item you received and place a separate order for the replacement item once your return has been accepted.

Please contact customer support before returning your original item.

6. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, as provided by applicable consumer law.

Returned merchandise must generally be in the same condition in which it was received, unworn or unused, with applicable tags and in its original packaging.

You will also need your receipt or proof of purchase.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

This section does not limit any additional rights you may have under applicable consumer protection laws.

7. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If approved, the eligible refund will generally be issued to your original payment method within 10 business days.

Please remember that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@zerionx.com.

8. RETURN SHIPPING

Return shipping requirements may vary depending on the reason for the return and the circumstances of your order.

Do not send your return to the address printed on your original package unless our customer support team specifically instructs you to do so.

Please contact us first to receive the appropriate return instructions.

9. CONTACT US

If you have questions about a return, refund, cancellation, or your order, please contact:

Zerionx
Website: zerionx.com
Email: support@zerionx.com

Our customer support team will review your inquiry and assist you according to the terms of this policy.