Last Updated: September 4, 2026

At Zerionx, we aim to make the shipping process as clear and straightforward as possible. Please review the information below before placing your order.

Delivery & Processing Times

For worldwide orders, order processing may take 7–15 business days, excluding Saturdays, Sundays, and public holidays.

Once your order has shipped, you will receive an email containing tracking information, when available, so you can follow the progress of your delivery.

Please note that estimated delivery and processing times are not guaranteed. Actual delivery times may be affected by factors outside our reasonable control, including:

• Carrier schedules and delays
• Customs processing
• Local postal services
• Weather conditions
• Public holidays
• Regional transportation disruptions
• Other unexpected shipping circumstances

For the most current information about your shipment after dispatch, please refer to the tracking information provided for your order.

Shipping Address Accuracy

To help ensure your package is processed and delivered correctly, it is the customer's responsibility to provide a complete and accurate shipping address at checkout.

Please make sure your shipping information includes, where applicable:

• Correct recipient name
• Correct street address
• Apartment, suite, unit, or building number
• City, state/province, and postal code
• Correct country
• Any additional information reasonably required for delivery

We strongly recommend reviewing all shipping details before completing your order.

Incorrect or Incomplete Shipping Addresses

Please carefully check your shipping information before submitting your order.

If an order is shipped using the address provided during checkout, Zerionx may not be responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

This may include:

• Packages delivered to an incorrect address provided at checkout
• Failed delivery attempts caused by incomplete address information
• Packages returned to the sender because of an invalid or undeliverable address
• Delivery delays caused by missing apartment, unit, building, or other necessary information

If you notice an error in your shipping address, please contact us as soon as possible at support@zerionx.com.

Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

Returned or Failed Deliveries

If a package cannot be delivered and is returned due to an incorrect or incomplete customer-provided address, refused delivery, or unsuccessful delivery attempts, additional charges may apply if re-delivery is available.

Where applicable, the customer may be responsible for additional shipping costs associated with re-delivery.

Once a shipment has entered the return-to-sender process, we may not be able to intercept or redirect it.

Please contact our customer support team so we can review the circumstances and advise you of the available options.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with your order after shipment.

Tracking information may require some time to update after a shipping label has been created or the package has been handed to the carrier.

For the most accurate delivery status, please use the tracking information provided with your shipment.

International Shipping

International shipments may be subject to customs procedures, local import requirements, carrier restrictions, or additional processing depending on the destination country.

These factors may result in longer delivery times.

Where applicable, customers are responsible for providing accurate information required for international delivery.

Shipping to Israel

Due to regional shipping restrictions, direct home delivery in Israel may not always be available.

Depending on the carrier and destination, orders shipped to Israel may instead be delivered to a designated pickup point.

Customers should monitor their tracking information and carrier notifications so that packages can be collected within the required timeframe.

Availability and delivery methods may vary depending on current carrier services and regional conditions.

Product Availability & Order Changes

Although we work to keep product availability information current, there may occasionally be situations where an ordered item becomes unavailable after an order has been placed.

If this happens, we will attempt to contact you using the information associated with your order.

If we do not reasonably expect the affected item to become available, we may cancel that item or order and issue an applicable refund to the original payment method.

You will not be charged for a canceled item where payment has not yet been captured. If payment has already been collected, the applicable amount will be refunded according to our refund procedures.

Delays Outside Our Control

While we aim to process and deliver orders within the estimated timeframe, some circumstances are beyond our reasonable control.

These may include severe weather, customs delays, transportation disruptions, carrier service interruptions, regional restrictions, or other unforeseen events.

When such circumstances occur, delivery may take longer than originally estimated.

Questions About Your Shipment

If you have questions regarding your order, shipping status, or delivery information, please contact our customer support team.

Zerionx
Website: zerionx.com
Email: support@zerionx.com

When contacting us about an existing order, please include your order number and the email address used during checkout so we can locate your order more efficiently.